This Privacy Policy explains how Newtons Tech LLC ("Newtons Tech," "we," "us," or "our") collects, uses, and protects information when you visit newtonstech.com (the "Site").
Information We Collect
We keep data collection to a minimum. Specifically:
Contact form submissions. If you fill out our contact form, we receive the information you provide (name, email address, and the contents of your message). This information is delivered to us via Resend, our transactional email provider, and stored in our email inbox.
Server logs. Our web server records standard access logs, including IP address, user agent, and timestamp for every request. These logs are used exclusively for security monitoring, diagnostics, and mitigating abuse. We do not attempt to link IP addresses to individual identities. Logs are automatically rotated and deleted on a rolling basis.
Billing information. When you subscribe to a Care Plan or other recurring service, Stripe processes your payment. Stripe collects and stores your card number directly. We receive only billing metadata: the last four digits of the card, the card brand, expiry month and year, billing name, billing address, and email. We never see or store your full card number, CVC, or PIN.
Analytics
We use Umami, a privacy-focused analytics tool, to understand how visitors use newtonstech.com. Umami collects anonymous usage data such as page views, referrers, browser type, device type, and approximate country of origin. Umami does not use cookies, does not track individuals across websites, and does not collect personal information. The data is aggregated and used solely to improve the site.
Advertising and Cookies
We do not run advertising pixels or cross-site tracking on the Site, and we do not set advertising or analytics cookies. Analytics is limited to the cookieless Umami tool described above. Because nothing on the Site stores a cookie or tracks you across other websites, no cookie consent banner is required.
How We Use Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Understand how visitors use the Site so we can improve it
- Detect and prevent abuse, fraud, or security issues
- Comply with legal obligations
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change via a prominent notice on the Site.
We do not sell your personal information. We do not share your personal information with advertising networks, and we do not use your information for automated decision-making.
SMS & Mobile Communications
Newtons Tech will not share or sell mobile phone numbers or SMS opt-in information with third parties for marketing purposes. Mobile opt-in data is used solely to communicate with you regarding your project or inquiry.
If you provide your phone number on our contact or intake form, you consent to receive SMS messages from Newtons Tech regarding your inquiry or project. Message and data rates may apply, message frequency varies, and SMS consent is never a condition of any purchase or service. Reply STOP at any time to opt out, or HELP for assistance.
Third Parties and Subprocessors
The following service providers process data on our behalf:
- Linode (Akamai): Hosts the Site and its server infrastructure. Privacy Policy
- Cloudflare: Provides DNS resolution and may process request metadata. Privacy Policy
- Resend: Delivers transactional email, including contact form submissions. Privacy Policy
- Umami: Provides privacy-respecting analytics, self-hosted on our own infrastructure.
- Stripe: Processes all subscription and one-time payments. Stripe stores card data directly; we never receive the full card number. Privacy Policy
- Google Workspace: Hosts our email and document storage. Used for receiving contact form replies and operating the business. Privacy Policy
Each of these providers is bound by its own privacy policy and applicable data protection agreements.
Data Retention
We retain contact form submissions for up to 24 months after our last interaction with you, unless a longer period is required for legal, tax, or accounting purposes. Server logs are rotated and deleted on a rolling 30-day basis.
Billing records, invoices, and transaction history are retained for 7 years to comply with IRS and Tennessee state tax record retention requirements. This retention applies regardless of whether the subscription is active, paused, or cancelled.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access a copy of the information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
To exercise any of these rights, contact us at privacy@newtonstech.com. We will respond within a reasonable time frame.
Cookies
We do not use tracking, advertising, or analytics cookies on the Site. Our analytics tool (Umami) is cookieless and we run no advertising pixels, so there is no cookie consent banner.
The only cookie that may be set is a short-lived, functional one from Cloudflare Turnstile, the bot-protection check on our contact form, used solely to confirm a submission is not automated. It is not used to track you and is not shared for advertising.
California Privacy Rights
Under the California Consumer Privacy Act (as amended by the CPRA), California residents have the right to know what categories of personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the "sharing" of personal information for cross-context behavioral advertising.
We do not share or "sell" personal information for cross-context behavioral advertising. To exercise any CCPA/CPRA right, email privacy@newtonstech.com.
International Visitors
If you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located. By using the Site or submitting the contact form, you consent to this transfer.
Children
The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Security
We implement reasonable technical and organizational measures to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be noted prominently.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Newtons Tech LLC
Knoxville, Tennessee, USA
privacy@newtonstech.com
Governing Law
This Privacy Policy is governed by the laws of the State of Tennessee, United States.